Managed IT Support
What makes us the best?
“It’s a balance of the ultimate skillset and a touch of personal service”
We work for SME’s and Mid-Market Businesses, Schools, Academy Trusts, Colleges, Universities, and their relevant administration bodies.
The Education Sector
AMANPHA have become a well known name in the education sector. We work mainly with Academy Trusts, Public Schools, Independent Schools, Colleges and Universities. We have a proven track record of delivering projects and a Managed IT Support Services approach which is second to none. We offer Cyber Security and Safeguarding, Connectivity, Servers, Virtualization, Storage, Network or a complete network re-design and new build. Our team has extensive experience in network audits too… helping you understand what you really have and where the issues are. We always provide recommendations and suggestions for the challenges you face.
The Business Sector
We evolved into a ‘Best of Breed’ Managed IT Services & Infrastructure provider with a niche skillset that applies to SME’s but also to the larger networks found in Mid Market Businesses. We service local businesses in the UK and also international sites. We understand that your I.T. should support your business, be cost effective but great. Apart from our experience in building and supporting networks for single or multi site organisations, we have extensive experience in Hybrid Networks, ensuring we leverage the best from on premises or cloud solutions.
We deliver Support UK Wide & Some EU Countries
If you have a site abroad call us to find out about how we can deliver an efficient and cost effective service in the relevant languages with a UK centralised helpdesk team and EU based site engineers.
01
We offer our customers a ‘more personal service’
It’s all about the relationship and customer experience! We allocate each of our customers a dedicated team…
- Dedicated Account Manager
- Dedicated Technical Lead
- Backup Technical Lead
This means you have a team working for you, that you have a relationship with. You know them and they know you. It’s also the only way to ensure that an engineer takes responsibility and proactively supports your organisation.
02
Your Technical Lead will have the Ultimate Skillset
Each Technical Lead is trained to have the Ultimate ‘All In One’ Skillset. Breathe use a Technical Mastery Programme internally for Staff Development
The Result? One point of call for the help you need! Each Engineer has the following skills:
- Desktop (Traditional Desktop, VDI, Mobile)
- Servers & Storage (Including Virtualization)
- Networks (On Premises, Cloud)
- Network Security & Safeguarding
- Connectivity and communications
03
Support Package Highlights
- Dedicated Team (Technical Lead and Account Manager)
- Service Level Agreements (SLA’s) on services provided
- Level 3 Helpdesk
- 24/7 Monitoring and Alerting
- Free after hours ‘Break Fix’ of mission critical systems
- Site Visits are performed by your ‘Technical Lead’ Engineer (You can choose when and how many visits. This is an optional component)
- Proactive management of IT, not break-fix support
- Unlimited Remote Support, Email and Telephone Technical Support within Business Hours
- Cyber Security and Safeguarding Skillset
- Systems Documentation
- Site Visit Report after every Visit
- Proactive Management Report
- Annual Network MOT, Mini Audit